Streams of Hope assures you that your confidential personal information will only be used for the purpose for which you have provided it. It will not be provided to any person or agency without your consent or that of your legally designated representative and in accordance with this policy, internet best practice and UK Data Protection legislation.
By using the site and any services we offer via the site, you are agreeing to be bound by this policy in respect of the information collected about you via this site.
This privacy statement sets out how Streams of Hope uses and protects any information that you provide our organisation when you use this website or other online Streams of Hope services.
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer needs
relational contact details of professionals, family and friends
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail. We may use the information to customise the website according to your interests.
It is our usual practice to collect information about all visitors to our online resources. That information is very limited and only used to identify generic behavioural patterns.
There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. We use Google Analytics on our websites. Information and data collected through Google Analytics is stored by Google on servers in various countries. You can opt out of the collection of information via Google Analytics by downloading the Google Analytics opt-out browser add on.
When you visit any of our online resources, our metric tools may collect the following information about your visit for statistical purposes: server address, top level domain name (for example .com, .gov, .au, .uk etc.), the date and time of your visit to the site, the pages you accessed and documents downloaded during your visit, the site you visited that linked to our site, if you’ve visited our site before, the type of browser you used to access our site. We record this data to maintain our server and improve our services. We do not use this information to personally identify anyone.
When you access Streams of Hope internet sites we may store some information (commonly known as a “cookie”) on your web enabled device e.g. computer, smartphone. A cookie is a short text file that may be stored on your devices hard drive when you visit a website. We use the following types of cookies on this website:
“Google Analytics” cookies (a web analytics service provided by Google, Inc). Google Analytics sets four cookies that allow us to analyse traffic on the website. Google Analytics cookies allow us to recognise and count the number of visitors to this website and to see how visitors move around the site (in particular, what pages of the website are being visited). This helps us to improve the way our website works.
“Session cookies” – to identify and maintain a browsing session, and to remember whether you have rejected cookies through your browser settings.
Cookies that track whether a social networking option has been used to forward material from Streams of Hope’s website (so that we know which social networking tools you are using).
These cookies do not collect or track any personal data or information about you as an individual. Instead, they are focused on how the Streams of Hope website is used, and seek to enhance the accessibility of the website.
Note that most web browsers allow some control of cookies through browser settings. If you delete or block our cookies, some parts of the website may not work properly, because some of our cookies are strictly necessary for the operation of this website.
Passwords and credit card numbers are not stored in cookies or by us. A cookie helps you get the best out of the site and helps Streams of Hope provide you with a more customised service.
Use and disclosure
We do not give personal information collected online to other organisations or anyone else without your consent unless the individual would reasonably expect, or has been told, that information of that kind is usually passed to those organisations or individuals, or the disclosure is otherwise required or authorised by law.
We will delete or correct any personal information that we hold about you upon your request.
If you are on one of our automated email lists, you may opt out of further contact from us by clicking the ‘unsubscribe’ link at the bottom of the relevant email.
There are inherent risks in transmitting information across the internet, vie email, online forms, or chat service; and we do not have the ability to control the security of information collected and stored on third party platforms. In relation to Streams of Hope managed servers, we take all reasonable steps to manage data stored on our servers to ensure data security. All secure information is accessed via SSL certificates to encrypt any private or financial information that may be provided to Streams of Hope. All identifiable information is securely stored on our secure relational data base server. All healthcare, social care and personal data is stored on de-identified secure servers.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
Linking to Third Party Websites
This website may contain links to third party websites i.e. that are not provided by Streams of Hope. Before providing personal data to third party websites, we recommend you examine the privacy policies on those websites. Streams of Hope is not responsible for the privacy practices on third party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998, 2018 and . A small fee will be payable. If you would like a copy of the information held on you please write to
Streams of Hope, Winchester Vineyard, Bar End Industrial estate, Bar End Road, Winchester SO23 9NR or email firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.